Seller Machine CRM 2 can give you great insight into what type of DSRs buyers are giving you.
Are you getting dinged with a 1 Star here and there?   Or are you getting many 4 Star ratings?
Here is a screen capture of what Seller Machine CRM can show you:

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Here is a sneak peak at the layout of the next version of Seller Machine CRM.

The key features include:

Cross platform support including Windows, Macintosh, and Linux.
My Message Management including Inbox and Sent folders.
Shows Related Message history to quickly see threaded communication.
Link to quickly launch web browser to view item listing on eBay.com.
Hide Answered messages view [...]

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