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Seller Machine CRM by BengalOne

 

Automatic Personlized Messages Are Here!

August 22nd, 2008 · 51 Comments · Uncategorized

What a time saver!!!  We are very excited to release this new feature.

When you press Download Orders, and Seller Machine detects a newly delivered USPS package, a message can automatically be sent to your buyer through the eBay Messaging system.

Sending the message through eBay Messages is the most reliable way to communicate with your buyer.

The message can be very personalized including the buyer’s first name and what they purchased. 

To activate this feature:

  1. Click Tools… Options
  2. Check the box that says Automatically Send in the delivered message template.
  3. Scroll to bottom of page and click Save Settings

You can even set up a custom inventory field that contains a follow-up question specific to that product.

For example, you could automatically ask the buyer,  “Have played any cool games lately?” if  they purchased an Xbox 360 related product, or “Have you taken any nice photographs?” if they purchased a camera related product.

Sending automatic messages that are highly personalized is a great way to build a relationship with your buyer.  This strategy can result in more repeat buyers and higher DSR scores on eBay.

Seller Machine is all about giving Sellers a tool to increase both the Selling, and Buying, experience on eBay.  This new feature will surely do both.

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51 responses so far ↓

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    We are putting together a video to demonstrate this new feature. Stay tuned…

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